Review of the Motor Vehicle Insurance and Repair Industry Code of Conduct

Have Your Say on the Updated Code

Introduction

In April 2023, Dr Michael Schaper’s independent review of the Motor Vehicle Insurance and Repair Industry (MVIRI) Code of Conduct recommended a rewrite to enhance governance, compliance, dispute resolution, and accessibility.

The Code Administration Committee (CAC), consisting of representatives from the Insurance Council of Australia and the Motor Trades Association of Australia, has collaborated with industry stakeholders to develop a robust consultation draft. Consultation is now open on the updated Code.

Provide Feedback

Agent handing a key to the client in the office

Code of Conduct Review

The updated Code aims to improve clarity, fairness, and effectiveness in several critical areas, including:

Governance structure
Strengthening oversight and accountability

Sanctions & penalties
Introducing clearer consequences for non-compliance

Assessment times
Establishing transparent timelines for vehicle assessments

Methods of repair
Ensuring fair and consistent repair practices

Dispute Resolution Process (DRP)
Clarifying obligations and processes

Have Your Say

The CAC is now inviting feedback on the updated Code of Conduct.

We invite interested parties to attend a webinar and complete the feedback form below.

Invitation to Comment

Your feedback is valuable in shaping the final version of the Code.

Consultation Period: 5 March 2025 – 29 April 2025

How to Participate

1. Review the Explanatory Memorandum and the Draft Code of Conduct

2. Share your feedback via our Feedback Form or email your submission

3. Submit your feedback by 27 April 2025

Attend a Webinar
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Join the MTAA webinar on 13 March 2025.
Register here.

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Consultation Document
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> Draft Code of Conduct - [Download]
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Supporting Documents
> Explanatory Memorandum (for reference) - [Download]
> Draft Constitution & Charter (for reference) - [Download]
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How to Respond
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Complete the Feedback Form below (preferred)

Email Submission
Send your response to: codereview@mviricode.com.au
Format: Word or PDF

If you would prefer your submission be kept confidential, please email it directly to the ICA or MTAA.
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For MTAA: info@mtaa.com.au
For ICA: administration@insurancecouncil.com.au

Feedback Form: Review of the updated Motor Vehicle Insurance and Repair Industry Code Of Conduct

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